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BuyingOrders, offers, tracking & returns
42 articles
SellingListing, pricing & payouts
38 articles
Payments & walletEscrow, withdrawals & fees
27 articles
Shipping & trackingLabels, delivery & customs
31 articles
Account & verificationProfile, KYC & badges
24 articles
Safety & disputesProtection & resolving issues
19 articles

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Frequently asked

How does buyer protection work?

Every payment is held in escrow by MarketCore until you confirm the item arrived as described. If there’s a problem, you can open a dispute and our team mediates.

When do I get paid as a seller?

Funds are released to your wallet as soon as the buyer confirms delivery, or automatically after the protection window closes. Withdraw to your bank anytime.

What fees will I pay?

Listing is free. A service fee of 3–8% applies only when you sell, depending on your plan, plus standard payment processing.

How do I get verified?

Head to Get Verified and complete the tiers — email, phone, ID/KYC and optionally business registration. Most reviews finish within 24 hours.

Can I return an item?

Many sellers accept returns. Check the listing’s return policy; if the item wasn’t as described, buyer protection covers you regardless.

How does shipping work?

Buy a discounted, tracked and insured label in-app, or arrange local pickup. Tracking updates appear automatically in your orders.

Is my payment information secure?

Yes. Payments are encrypted and processed by certified providers. MarketCore never stores your full card details.

What if I have a dispute?

Open a case from the order page. Share evidence and chat; our resolution team reviews both sides and decides fairly, usually within a few days.

Still need help?

Our support team is here for you 24/7.

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